Shipping Policy

Please note following about our shipping / delivery policy:

  • Upon confirmation of the delivery date, we will contact you the day before delivery with an assigned 3-4 hour time window. Delivery is all day from 8 AM to 9 PM.
  • Delivery may take up to 2 - 6 weeks.
  • You or another person (age 18 and above) must be present to sign for the delivery. Our carriers cannot leave shipments unattended.
  • The area must be free and clear for the drivers to bring in the new items.
  • Old furniture must be removed as we do not cart it away or move it.
  • If the drivers have to carry the merchandise past the first floor, there is a walk-up fee. The walk-up charge is $20 per piece, per flight, after the second flight. We cannot deliver walk-up furniture past the 6th floor. Payable to the driver in cash only.
  • Please make sure your building does not have any special delivery restrictions. If they do we need to know about them prior to scheduling the home delivery. (i.e. Certificate of Insurance, service elevator, etc.)
  • Please inspect your packages prior to signing for the delivery. If you notice apparent damage to the packaging, note the damage on the carrier’s delivery sheet.
  • Our delivery drivers will assemble all furniture if needed.
  • If no one is home for the delivery, a re-delivery fee will be applied to your order
  • If you need to re-schedule your delivery, once you select a date, please do so before 72 hours of the date you select to avoid any fees.
  • Once furniture is delivered, there is no return policy or exchange policy. If any delivered furniture has defects, Customer Service will assist in repairs or exchanges.